FAQS

What size am I?

All Harper Coats come in sizes XS, S, M, L, and XL. The size chart below references standard clothing sizes that you typically wear, and the associated Harper size: XS -- women's size 0-2 S -- women's size 4-6 M -- women's size 8-10 L -- women's size 12-14 XL -- women's size 16-18 If you have any questions about your size, please do not hesitate to get in touch with us! You can chat with us using the widget on our website, email us at hello@harpercoats.com or send us a message on Facebook or Instagram and we will get back to you as soon as we can! Remember, Harper Coats has free exchanges and returns so you can feel free to try at home.

Tell me about Harper Coats’ construction and manufacturing practices.

At Harper Coats, we want to change the way coats are made as much as we want to make the best coats for the worst weather. We design, fit, and test our coats in the heart of the Garment District in New York City and partner with legacy factories in China to cut and sew with the highest ethical and manufacturing standards in the business. We also transport our goods using ocean freight to reduce our carbon footprint, source cruelty-free materials, and opt for sustainable quality at every opportunity.

How do I care for my coat?

A core tenet of Harper Coats is that we aren’t coat elitists. That means fewer trips to the dry cleaner and the ease of tossing your coat in your washing machine after slushy snow angels or a hot chocolate fiasco. In between machine washes, you can wipe any spills or spots with a damp cloth. A couple helpful hints: 1) before machine-washing the January Parka, remove faux fur trim to keep it light and soft 2) never use bleach products on your Harper Coats 3) empty your pockets - our coats are weather-proof but won’t protect cash, Airpods, or chapstick in the laundry ;) **You may receive a coat with a care tag incorrectly instructing you to dry clean your coat. This is a mistake. All Harper Coats are suitable for machine washes.**

What does PETA-Approved Vegan mean?

Harper Coats is proud to offer a fully vegan line. In partnership with PETA, we have developed a collection of cruelty-free, sustainable outerwear in accordance with PETA’s animal friendly standards. We are proud to be among their vegan-approved businesses and we’re excited to continue learning about more vegan-friendly materials, adapting our manufacturing practices, and sharing our cruelty-free message to anyone who will listen. In a time when sustainability is top-of-mind, we are pleased to do our part by reducing dependence on toxic and environmentally-taxing fur-farms and the like. To learn more about PETA, please visit their website at https://www.peta.org/.

Wait, what about January Coats?

The original brand, January Coats, was our first foray into outerwear. We worked for a year to build the best parka at a great price and in November 2019, January was born. After selling out and hearing from hundreds of women about what they loved about the parka, we knew we had something exciting on our hands. We spent the off season developing and testing new styles and researching even more about manufacturing processes. In early 2020, we decided to go animal-product free, added two styles and two colors to our collection, and rebranded to Harper Coats as a representation of the future we want to build. The original parka is now our signature style, The January Parka. We are so thankful to our early adopters, first customers, and all the women that shared feedback and insights with us; we wouldn’t be here without you.

What payment methods does Harper Coats accept?

We accept all major credit and debit cards, PayPal (hello@harpercoats.com), and QuadPay! Please keep in mind that if you use a debit card to process your order, refunds will likely take an additional 5-7 business days to process in your account. Not familiar with QuadPay? That’s okay! QuadPay is a payment platform that lets you pay for your Harper Coats order over four installments, rather than all at once. If your payment installations are on time, there is no additional cost to using QuadPay; QuadPay also does not run credit checks or do anything during the verification process to affect your credit score. For more information about how QuadPay works, check out their FAQs!

What is your exchange & return policy?

At Harper, we want you to find the absolute perfect coat for you and your winter so we guarantee free exchanges and returns. If you would like to make an exchange or return, please email us at hello@harpercoats.com with EXCHANGE REQUEST or RETURN REQUEST (respectively) plus your order number in the subject line within 15 days of delivery. A friendly customer team member will process and send you a PDF prepaid return label; we suggest you reuse the polymailer your order came in to return your item(s). When we receive, we will confirm your exchange item order has been placed or that your original payment method has been refunded. Please remember that we can only accept returns of coats that are in unworn, brand new condition with tags intact.

How can I exchange or return my coat?

In order to ensure your complete satisfaction, we accept exchanges or returns of coats that are in unworn, brand new condition with tags intact. To make a request for an exchange or return, please get in touch with us by sending an email to hello@harpercoats.com with EXCHANGE REQUEST or RETURN REQUEST and your order number in the subject line. We will send you a PDF prepaid label to use to return your order.. We suggest you reuse the polymailer your order came in to return your item(s). When we receive the coat, we will either confirm the exchange order or confirm the refund to the original payment method. Please remember that we can only accept returns of coats that are in unworn, brand new condition with tags intact.

How long will it take to receive my coat?

We fulfill orders quickly here at Harper Coats because we know nothing leaves you out in the cold like waiting on your online order! Our ground shipping option takes between 1 business day and 7 business days, depending on where you are in the US. We fulfill orders from New Jersey; the closer you are to us, the sooner you’ll receive your new coat, based on the UPS zone map. Most orders arrive at their destination within 3 business days! *** After implementing changes in our fulfillment procedures due to COVID19, we occasionally experience fulfillment delays. UPS may also experience delivery delays, which we are unable to control. Thank you for your patience as we navigate these uncharted waters and please don’t hesitate to be in touch with any questions about your order. ***

Do you ship internationally?

At this time, we ship to all fifty states in the United States. Live outside the US and still want to stay warm? Send our team an email at hello@harpercoats.com and we’ll see what we can do for you!

What carrier do you use?

For outgoing shipments, we use UPS. Returns are typically serviced through the friendly folks at USPS.

What is my tracking information?

When we fulfill your order, you will receive an email with your tracking number linked inside; you’ll know the instant your Harper coat has landed! If you have any other questions about your order, you can always email us at hello@harpercoats.com.

Can I make a change to or cancel my order?

We fulfill orders quickly here at Harper Coats, normally within one business day of you placing your order! If the team hasn’t fulfilled your order yet, we’ll do our best to make any changes/cancellations you need. If the order is already on its way to you, we are unable to make changes to or cancel your order. Send us an email at hello@harpercoats.com with your order number and CHANGE/CANCEL REQUEST in the subject line.

What’s your phone number?

Thanks for asking, we’re flattered! We don’t have a phone number to share at this time, but you can email us any time at hello@harpercoats.com or send us a DM on Facebook or Instagram (especially if it’s a particularly great meme 😉).

What’s your favorite wintry pun?

“If you’re outside without your Harper Coat, what are you?” “You’re ICE-olated.”

How do I check my order status?

You will receive an email when your order has been confirmed as well as when it has been shipped, which will include your tracking information. If you need more information, get in touch with our Harper team members at hello@harpercoats.com with any other questions.

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